For most purchases on the NYC Ticket Machine you will simply print your vouchers at the conclusion of your transaction - simple, easy and quick!
In some cases, tickets and vouchers will be sent to you via standard US postal service to valid US addresses. You may opt to have your purchase shipped to you by an expedited service, such as Federal Express or UPS, to an address in the continental US for an additional fee. If you purchase several options the same day you will only pay once for expedited shipping. Orders will be sent the same day for transactions made by 3pm Eastern US time Monday - Friday. Orders received after 3pm, or on Saturday, Sunday or holidays, will be sent the following business day.
- Standard US Mail -- allow 7-10 days
- 2-3 Business Day Delivery -- shipped via Federal Express or UPS (at our discretion). Not valid for PO Box addresses
- Next Business Day Delivery -- shipped via Federal Express or UPS (at our discretion). Not valid for PO Box addresses
Orders placed outside of the United States will be delivered by courier service to a Manhattan hotel. Orders cannot be delivered by any other method. There is an additional charge for this service.
Please note we cannot be responsible for inaccurate or incomplete addresses. Signature may be required for Federal Express or DHL deliveries.
Please make sure you add nyctrip.com and TicketOrder@nyctrip.com into your list of mailers from whom you can receive email.
NOTE: Transportation to sightseeing venues and restaurants is not included unless specifically mentioned. All information about the attractions and tours is provided as a courtesy and is subject to change by the suppliers of service. Prices shown may include service fees and shipping/handling fees. Prices are valid for Internet purchases only. Telephone orders are not accepted. Some tickets and admissions are sent via US Mail (or via private delivery service for an additional charge) and may be delivered only to valid addresses in the United States. Allow 7-10 days for US Mail delivery. All ticket and admission purchases are strictly non-refundable. Statue of Liberty/Ellis Island ferry tickets do not include visits inside the Statue; admission to the Ellis Island Immigration Museum is free. "Big Apple Bites" restaurants have pre-set menus. NYCVP reserves the right to refuse any purchase if it causes NYCVP to violate any terms of its contractual relationships with its suppliers and/or vendors. Certain purchases may not be valid for large groups. NYCVP is not responsible for non-delivery due to inaccurate or incomplete email or mailing addresses.